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Products
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CRM
CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers.
From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business.
"That's nothing new". Good business people have always understood the relationship between happy customers that come back again and again create long term, sustainable profit.
What is new is that there now exists the technology to enable the customer-centricity on a much larger scale.
It is said that a successful CRM implementation will allow your Customer Service, Sales and Marketing people (and anyone else in your organization) to have a holistic view of each and everyone of your customers. In theory this will enable them to make quick, informed decisions, create cross selling and up selling opportunities, measure marketing effectiveness and deliver personalized Customer Care. Sound's great doesn't it!
Also it is well known that 70% of CRM projects worldwide fail. This rate is due to different factors and elements, running from the business requirement analysis stage, to customization and training.
Due to our high expertise, we at Dow J Group are committed to lead our clients to a successful CRM implementation based on:
- Authentic identification of client requirements.
- Well understanding of business processes.
- Well understanding of company's rules, regulations and policies.
- Transferring necessary business requirements to IT requirements.
- Intensive training and follow up.
Our methodology proved its efficiency in leading enterprise to a safe edge.
Some key features include:
- Ease of use
- Powerful yet simple customization
- Tight integration with MS Word
- Robust Server database (MS SQL Server) built in
- Remote Synchronization
- Crystal Reports bundled
- Sophisticated Sales Management
- Project Management function
- Ability to link and launch Email from Contact Record
- Ability to link and launch SMS from Contact Record
- Ability to link and launch MS Office files from Contact Record
- Literature fulfillment Centre for automation of Brochures
- Concurrent Licensing
- Extensive Management Intelligence Reports
Panoramic is a powerful tool, designed to automate and manage your day-to-day business activities. Using Panoramic, you can build and maintain business relationships, manage time, and achieve goals more easily than ever before.
Panoramic automates the following key areas of daily business activity:
- Client/contact management Panoramic maintains a database of information on contacts, prospective clients, and current customers. A wide variety of information is at your fingertips, including company and contact names, addresses and telephone numbers, as well as additional information that you can define for your specific application or industry.
- Time and task management The Panoramic calendar helps you manage the scheduling and tracking telephone calls, meetings with contacts, and routine mailings and faxes. You can schedule meetings and reminders, record completed activities as contact history, manage productivity, and delegate work to other Panoramic users.
- Document and e-mail management You can use Panoramic's extensive document merging capability to automate written correspondence. The Panoramic Link for Word allows you to use Word to create document, inserting Panoramic fields into the documents. This allows you to create individualized letters, memos, and faxes based on data from the Panoramic database.
Panoramic also offers e-mail management features that allow you to link e-mails to contacts, create e-mail templates that include Panoramic fields, and record sent e-mails linked to the contact records as contact history.
- Sales management You can enhance sales management by putting your entire sales team online with Panoramic. From your computer, you have instant access to up-to-the-minute, on-screen statistics for your sales team's performance. You can view statistics on forecasted sales, closed sales, and call success rates?all at the push of a button. Panoramic allows you to quickly analyze the source and profitability of your leads, so you can maximize your marketing efforts.
Panoramic allows a user to schedule and complete a variety of activities.
- Call (telephone calls to be made)
- Next Actions (an action of any sort -e.g. preparing a quotation)
- Appointments (meetings of any sort)
- Forecast Sales (predicted or unexpected sales)
- Literature Fulfillment (sending of brochures by fax, or by mail)
- To do's (Reserved mainly for personal items as they, by default, do not link back to the Contact Record). An example would be to pick up dry cleaning.
Hardware and Software Requirement
Hardware
- PC IBM compatible.
- USB voice modem for each PC with dial in/out requirements.
- Server station (it might be a PC)
- Network connection.
Software
- Windows XP SP2, windows 2003 family
- Dot net framework 1.1 or 2.0
- Microsoft data access components
Statistical Analysis
Standard reports produce a wealth of information including analyzing the productivity of your sales team:
Modules:
1. Incoming/Outgoing calls
1.1 History of calls
1.1.1 Incoming
1.1.2 Outgoing
1.2 Duration of Calls
1.2.1 By Client
1.2.2 By Activity
1.2.3 By Supplier
1.2.4 Others (Family, etc...)
1.3 Cost Analysis of Operations
1.3.1 Ratio of Phone Calls/Total Cost
1.3.2 Ratio of Phone Calls/Revenue
1.3.3 Ratio of Phone Calls/Profit
1.4 Ratio
1.4.1 Ratio of Employee Calls
1.4.2 Ratio of Employee Call Duration/Activities
1.5 Controls over Operations
1.5.1 For each call (Incoming/Outgoing) results a task
1.5.1.1 Incoming New Client => New Data Entry
1.5.1.2 Incoming Old Client => Request of service
1.5.1.3 Incoming New Supplier => New Data Entry
1.5.1.4 Incoming New Others => Record Call
1.6 Control over Customer care
1.6.1 Control of time between request & feedback that result in the measure of time between closing and request
1.6.2 Measuring the rate of sales over the number of requests
1.6.3 Rate of time and cost consumed over the revenue
2. Client Profile
2.1 Client Management (first name, middle name, last name, age, family status,
Number of children, engaged, expected marriage date, rate of travel)
3. Advertising Campaign
3.1 Cost of Advertisement
3.1.1 Ratio compares sales before advertising
3.1.2 Ratio cost of advertising / increase of sales = return on investment
3.1.2.1 Email marketing (investment volume)
3.1.2.2 Magazine
3.1.2.3 Outdoor
3.1.2.4 SMS engine
Relative to geographic distribution, age, car category etc.
You can even track and monitor Quotas, forecasts and sales
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Online Invoicing
It is easy to use invoice software tool for the small business & home business company.
It was created by Dow Group
You don't have to understand accounting, invoicing or have ever tried to create an invoice.
In this invoice software, with only few clicks you can create: Quotes, Invoices, Receipts, Performa invoices, Delivery orders, and Credit memos. The next question will show how different is Online Invoicing from all other invoice makers, invoice generators, and invoice programs.
If you want a professional invoice with a specific format,
Customize The layout of the printed invoice template.( printed receipt, printed quote and printed pro forma invoice.)
There is no need to choose from many Invoice templates or Invoice forms of many styles and models.
In the layout design screen you will find one flexible invoice template.
Make the changes in the layout of this invoice template, and issue it your own way.
All you need to do is click in check boxes in the invoice template screen.
In one click you can export to Excel, get Excel invoice and from there Word
Then you are invited to press the Buy Now button in the main software screen
and purchase this invoice program.
What about producing an invoice online or using a downloadable invoice form?
With this invoice software, you will produce an invoice faster as well as manage clients and vendors.
Online Invoicing is not just invoicing software or billing software.
It is in fact an Invoicing, Accounts Receivable (AR), Account Payables, accounting software and inventory software.
It simplifies your bookkeeping and billing. It enables you to track and manage Vendors, create Purchase orders, Purchase invoices and manage your inventory.
In the receipts you can apply a variety of payment methods:
Cash, Credit card, Check, Money transfer and more.
With Online Invoicing it is easy to manage your Cashbook, make a deposit and pay your vendors by checks.
Online Invoicing supports Regional State and county Sales Taxes and VAT. Or you can simply define your own tax types and rates
You can print detailed tax reports that you can use for your periodic reporting to your tax authority.
You can generates advanced reports with one click and take advantage of the customizable reports, covering all aspects of a small business POS system.
Do you have any kind of small business or home business?
Online Invoicing is the small business invoice software for you.
Do you need to create sales invoices? Are you selling any kind of product? Online Invoicing is the solution for you.
Are you a tradesperson, professional consultant, desktop publisher, bookkeeper, independent contractor, freelancer, automotive or engineering workshop, contractor or you provide any kind of services?
Online Invoicing will be your ideal invoice creator keeping you always on top of your paperwork.
Are you looking for a small business accounting software, billing software or invoicing software?
Ask for download Online Invoicing and get the invoice generator you need.
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Our Products
CRM
CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers.
From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business.
"That's nothing new". Good business people have always understood the relationship between happy customers that come back again and again create long term, sustainable profit.
What is new is that there now exists the technology to enable the customer-centricity on a much larger scale.
It is said that a successful CRM implementation will allow your Customer Service, Sales and Marketing people (and anyone else in your organization) to have a holistic view of each and everyone of your customers. In theory this will enable them to make quick, informed decisions, create cross selling and up selling opportunities, measure marketing effectiveness and deliver personalized Customer Care. Sound's great doesn't it!
Also it is well known that 70% of CRM projects worldwide fail. This rate is due to different factors and elements, running from the business requirement analysis stage, to customization and training.
Due to our high expertise, we at Dow J Group are committed to lead our clients to a successful CRM implementation based on:
- Authentic identification of client requirements.
- Well understanding of business processes.
- Well understanding of company's rules, regulations and policies.
- Transferring necessary business requirements to IT requirements.
- Intensive training and follow up.
Our methodology proved its efficiency in leading enterprise to a safe edge.
Some key features include:
- Ease of use
- Powerful yet simple customization
- Tight integration with MS Word
- Robust Server database (MS SQL Server) built in
- Remote Synchronization
- Crystal Reports bundled
- Sophisticated Sales Management
- Project Management function
- Ability to link and launch Email from Contact Record
- Ability to link and launch SMS from Contact Record
- Ability to link and launch MS Office files from Contact Record
- Literature fulfillment Centre for automation of Brochures
- Concurrent Licensing
- Extensive Management Intelligence Reports
Panoramic is a powerful tool, designed to automate and manage your day-to-day business activities. Using Panoramic, you can build and maintain business relationships, manage time, and achieve goals more easily than ever before.
Panoramic automates the following key areas of daily business activity:
- Client/contact management Panoramic maintains a database of information on contacts, prospective clients, and current customers. A wide variety of information is at your fingertips, including company and contact names, addresses and telephone numbers, as well as additional information that you can define for your specific application or industry.
- Time and task management The Panoramic calendar helps you manage the scheduling and tracking telephone calls, meetings with contacts, and routine mailings and faxes. You can schedule meetings and reminders, record completed activities as contact history, manage productivity, and delegate work to other Panoramic users.
- Document and e-mail management You can use Panoramic's extensive document merging capability to automate written correspondence. The Panoramic Link for Word allows you to use Word to create document, inserting Panoramic fields into the documents. This allows you to create individualized letters, memos, and faxes based on data from the Panoramic database.
Panoramic also offers e-mail management features that allow you to link e-mails to contacts, create e-mail templates that include Panoramic fields, and record sent e-mails linked to the contact records as contact history.
- Sales management You can enhance sales management by putting your entire sales team online with Panoramic. From your computer, you have instant access to up-to-the-minute, on-screen statistics for your sales team's performance. You can view statistics on forecasted sales, closed sales, and call success rates?all at the push of a button. Panoramic allows you to quickly analyze the source and profitability of your leads, so you can maximize your marketing efforts.
Panoramic allows a user to schedule and complete a variety of activities.
- Call (telephone calls to be made)
- Next Actions (an action of any sort -e.g. preparing a quotation)
- Appointments (meetings of any sort)
- Forecast Sales (predicted or unexpected sales)
- Literature Fulfillment (sending of brochures by fax, or by mail)
- To do's (Reserved mainly for personal items as they, by default, do not link back to the Contact Record). An example would be to pick up dry cleaning.
Hardware and Software Requirement
Hardware
- PC IBM compatible.
- USB voice modem for each PC with dial in/out requirements.
- Server station (it might be a PC)
- Network connection.
Software
- Windows XP SP2, windows 2003 family
- Dot net framework 1.1 or 2.0
- Microsoft data access components
Statistical Analysis
Standard reports produce a wealth of information including analyzing the productivity of your sales team:
Modules:
1. Incoming/Outgoing calls
1.1 History of calls
1.1.1 Incoming
1.1.2 Outgoing
1.2 Duration of Calls
1.2.1 By Client
1.2.2 By Activity
1.2.3 By Supplier
1.2.4 Others (Family, etc...)
1.3 Cost Analysis of Operations
1.3.1 Ratio of Phone Calls/Total Cost
1.3.2 Ratio of Phone Calls/Revenue
1.3.3 Ratio of Phone Calls/Profit
1.4 Ratio
1.4.1 Ratio of Employee Calls
1.4.2 Ratio of Employee Call Duration/Activities
1.5 Controls over Operations
1.5.1 For each call (Incoming/Outgoing) results a task
1.5.1.1 Incoming New Client => New Data Entry
1.5.1.2 Incoming Old Client => Request of service
1.5.1.3 Incoming New Supplier => New Data Entry
1.5.1.4 Incoming New Others => Record Call
1.6 Control over Customer care
1.6.1 Control of time between request & feedback that result in the measure of time between closing and request
1.6.2 Measuring the rate of sales over the number of requests
1.6.3 Rate of time and cost consumed over the revenue
2. Client Profile
2.1 Client Management (first name, middle name, last name, age, family status,
Number of children, engaged, expected marriage date, rate of travel)
3. Advertising Campaign
3.1 Cost of Advertisement
3.1.1 Ratio compares sales before advertising
3.1.2 Ratio cost of advertising / increase of sales = return on investment
3.1.2.1 Email marketing (investment volume)
3.1.2.2 Magazine
3.1.2.3 Outdoor
3.1.2.4 SMS engine
Relative to geographic distribution, age, car category etc.
You can even track and monitor Quotas, forecasts and sales
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