A good customer service is only determined through the eyes of the customer. It’s all about mastering perceptions & filling the customer’s needs.
The difference between winning and failing at customer service is a matter of excelling at the personal dimension: sensitivity, sincerity, attitude, and human relations skills. Finding the right approach & strengthening this human side everywhere in the organization is key to deliver outstanding customer service.
Keeping these facts in mind are crucial to excel in customer service:
-Include human emotions, behaviors, understandings, feelings, and perceptions.
-Understood a customer’s perspective
-Communicate the idea of: “we care and we deliver.”
-Define the most important activity involved in at the moment
-Always remember why winning at customer service is important to you.
Furthermore, it’s important for any organization to establish a strong Customer Relationship Management system. CRMenables a business to effectively & efficiently manage its relations with customers & to keep track of them to better deliver a customer service experience.
-Acquiring and storing information about and from customers.
-Communicating with customers
So to sum it up, there are no specific determinants for a quality customer service; these are general headlines to follow yet the application depends on the type of customer being dealt with and the need he/she is looking to fulfill.