As FITAI expanded its operations, managing customer interactions across multiple channels became increasingly complex.

Bookings and inquiries were coming from social media, WhatsApp, and the website, creating a fragmented process that relied heavily on manual follow-up.

This led to several operational challenges:

• Difficulty managing appointments across different platforms

• Delayed responses to client inquiries

• Risk of missed leads and lost opportunities

• Lack of centralized visibility over customer data

• Time-consuming manual processes for the team

FITAI needed a solution that could centralize communication, automate bookings, and improve response speed — without increasing workload.

Dow Group designed a fully integrated ecosystem that connects all customer touchpoints into a single intelligent workflow.

The goal was not just automation, but creating a seamless and responsive customer experience powered by AI and real-time data.

We implemented an AI-driven system that automates the entire customer journey:

• Integrated all communication channels (Website, WhatsApp, Social Media)

• Connected interactions to an AI assistant powered by Alpharobotics

• Automated appointment scheduling based on real-time availability

• Enabled instant client communication through AI chatbot

• Centralized all inquiries and leads into Odoo CRM

• Introduced voice-enabled CRM interaction for management

This created a fully connected and intelligent operational flow, from first inquiry to booking confirmation.