VIP Protocol
VIP Protocol Events is a premium events and concierge service provider operating across multiple brands including VIP Protocol, Jetime, and VIP Experience, offering luxury services, training, and exclusive experiences in the UAE.
The Business Complexity
- Multiple brands operating independently
- Separate booking systems / manual tracking
- No centralized customer database
- Difficulty tracking leads, clients, and services
- Disconnected operations (sales, booking, training, invoicing)
- Lack of clear reporting for decision-making
Managing multiple brands meant fragmented data, duplicated work, and limited visibility across operations. Bookings, client data, and internal processes were handled across different tools, creating inefficiencies and limiting scalability.
Our Approach
At DOW Group, we focused on building a unified ecosystem rather than isolated modules—ensuring all business functions are connected, automated, and scalable.
Unified CRM & Database
- One central database for all brands
- Full visibility on leads, clients, and interactions
Booking & Scheduling System
- Automated booking flows
- Real-time availability
- Integrated calendar and service management
Training Management
- Structured programs and sessions
- Participant tracking
- Automated scheduling
Sales & Invoicing Integration
- From booking → quotation → invoice
- Fully automated financial flow
Multi-Brand Management
- Manage multiple companies under one system
- Shared data with controlled access